Businesses that use Rave Guardian as a personal safety tool for employees are being recommended to create comprehensive Corporate Safety Profiles in order to better prepare first responders attending an emergency incident.
A number of businesses have implemented Rave Guardian as a tool for enhancing employee safety. Rave Guardian´s features can help protect employees working remotely and travelling worldwide, and also in the office - where employees have the options of calling the business´s on-premises security personnel or summoning 911 emergency responders with the tap of a button.
However, problems can arise when using any mobile service to call for help from a large office building because of the difficulty in pinpointing the exact location of the caller. Although Rave Guardian´s GPS tracking feature can help determine the caller´s “X” and “Y” coordinates, GPS is unable to locate what floor a caller is calling from in a multistory building (the “Z” coordinate).
A similar situation can occur if an employee uses the business´s landline number to call 911. When 911 calls are made from private home landlines, 911 dispatchers are able to pinpoint the location of the caller by the address registered to the landline phone. In a multistory building, thousands of employees in hundreds of offices over multiple floors could be sharing the same telephone system.
How to Overcome Location Problems with Corporate Safety Profiles
One of the key features of Rave Guardian is the Personal Safety Profile. Each individual employee creates their own safety profile, and includes details about themselves that may be critical to first responders to know in the event of an emergency. Such details can include blood types, medical conditions, medications, allergies and mobility issues.
Personal Safety Profiles can only be accessed by 911 dispatchers and first responders when a 911 call is made from a phone number registered to the Personal Safety Profile. Most employees will naturally include their work and mobile numbers in their profiles, but these do not necessarily help 911 dispatchers pinpoint the location of an employee in a large office building for the reasons given above.
However, if businesses create Corporate Safety Profiles that include information such as access points, floor plans, and utility shut-off points - and employees link their individual Personal Safety Profiles to the Corporate Safety Profiles - when an emergency incident occurs the employee only need give the office number or department they are calling from, and 911 dispatchers can locate them immediately.
What Additional Data Should be Included in Corporate Safety Profiles
Corporate Safety Profiles should be as comprehensive as possible in order to better prepare first responders attending an incident. In addition to highlighting access points, floor plans and utility shut-off points, corporate safety profiles should include:
- The location of fire extinguishers and AEDs.
- The location and codes for alarms.
- How to remotely access CCTV footage.
- Electronic door and gate codes.
- Contact information for key holders.
- Contact information for administrators.
- Contact information for security personnel.
Mobile phone carriers are working with the FCC to find a way of better tracing the origin of 911 calls from mobile callers located within multistory buildings. Currently trials are taking place using Wi-Fi hotspots and Bluetooth technology, but a truly accurate solution could be many years away. While we wait for a solution to be developed, it is recommended businesses create Corporate Safety Profiles and have employees link them to their own Personal Safety Profiles.